The agreement
By creating a workspace, starting a trial, or signing in, the customer agrees to these terms. The person who accepts must have authority to bind the business.
If a data processing agreement or an order form conflicts with these terms on personal data or on fees, that document wins on that point.
The service
Responser captures leads from forms already on the customer's site, scores them, drafts a reply in the lead's language, and can send one recovery message. It records which visit brought the lead in.
A new form starts in approval. Nothing is sent until a person in the workspace approves it, unless the customer sets that form to auto. Auto means the customer has accepted responsibility for those sends.
A reply is sent only from the customer's own domain, and only after that domain is verified. A reply that fails the knowledge check is not sent.
Accounts
Sign-in is an email code or Google. Google sign-in uses the name, email address, and profile picture needed to authenticate the member. Each person uses their own login. The customer is responsible for who it invites and for the roles it grants.
A workspace is in the United Kingdom or the United States. Spelling and currency follow that country. A firm that operates in both has two workspaces.
The customer's responsibilities
The customer is responsible for its leads, its knowledge, its replies, and its warnings. Responser does not take that responsibility.
The customer will have a lawful basis for the leads it asks us to process, record consent before a partial is stored, and name the follow-up in that consent before a recovery message is sent. It will keep its approved knowledge accurate, including any required warning, and it will review replies while a form is in approval.
Leads and messages
The customer owns its lead data. We process it to provide the service, as the Privacy Policy and the data processing agreement describe.
The customer may export or delete a lead. When the workspace ends, we delete or return lead data as the contract requires.
Plans and the trial
Prices are shown on the pricing page. A Growth trial lasts 14 days and does not require a card.
A paid plan is billed for the lead allowance of that period. A stored partial counts toward the allowance. Spam does not. A reply is not a second lead.
Fees are exclusive of tax. The customer may cancel so the plan ends at the close of the current period.
Acceptable use
The customer will not use Responser to send unlawful, deceptive, or unsolicited messages, to interfere with the service, or to submit data it has no right to process.
We may suspend a workspace that creates a security risk or a deliverability risk. We will say why unless the law stops us.
Privacy
The Privacy Policy describes the personal data we process, including Google sign-in. The customer will meet its own duties to the people who submit its forms.
Intellectual property
We keep the service, the software, and the Responser name. The customer keeps its knowledge, its leads, and its brand. The customer grants us a licence to host and process that material only to provide the service.
We may use feedback to improve the service without identifying the customer.
Availability
We run the service with reasonable care. We do not promise uninterrupted operation. Maintenance, a dependency failure, or a suspension under these terms may interrupt it.
Liability
We do not exclude liability that applicable law does not allow us to exclude, including liability for death or personal injury caused by negligence, or for fraud.
Subject to that, neither party is liable for lost profits, lost leads, or other indirect loss. Each party's total liability in a contract year is limited to the fees the customer paid us in the three months before the claim. For a claim that arises only during the free trial, that cap is €100.
The limit does not apply to the customer's duty to pay fees, or to misuse of the other party's intellectual property.
Ending the agreement
The customer may close the workspace at any time. We may end it for a material breach that is not fixed within 14 days of notice, or immediately if the use is unlawful.
When it ends, sign-in stops and we delete or return lead data as the Privacy Policy and the data processing agreement describe. The sections on intellectual property, liability, and law continue to apply.
Law
Responser is offered to businesses. The governing law and the courts will be published with the contracting entity. A customer that is a consumer keeps the mandatory protections of the country where they live.
Contact
hello@responser.com